The Ecoya wick trimmer ensures your candle is perfectly trimmed to 6mm (0.24"). In order to get the most from your Ecoya candle, ensure you trim the wick before every lighting.
.png) | Royal Mail 48hr Tracked UK - £3.95 (FREE over £100) |
 | Royal Mail 24hr Tracked UK - £4.95* |
 | Royal Mail Special Delivery- £8.95 Guaranteed delivery the next working day |
Christmas Delivery:
Royal Mail Tracked 48hr- Order by 4pm Friday 20th December.
Royal Mail Tracked 24hr- Order by 12:30 Lunchtime Saturday 21st December.
Royal Mail Special Delivery- Order by 4pm Monday 23rd December.
Please note: if your order is placed after 4pm, it will leave our premises the next working day.
*24hr Tracked UK now delivers on a Sunday if you order by 12:30 lunch time on the Saturday.
We are UK based, all items are in stock at our premises. We will send tracking details to you once your order is on it's way.
The Fragrance Counter only delivers within the UK.
Returns Information
If you wish to cancel your order we offer a no quibble guarantee. You have the right to cancel your order within 30 days of your purchase date. Products can only be returned on cancellation if they have not been used or damaged after receipt. If you have opened the product and simply do not like it, we cannot accept the product back. All of the items we sell are purchased from the brand directly or the brands representative. When returning goods please ensure that they are sufficiently well packed for the journey. We cannot accept responsibility for non-delivery of returned goods if your item is received damaged or faulty. You have the right to return damaged or faulty items within 30 days of your delivery date. Damaged returned goods should be sent by mail recorded postage services (not special delivery). We do not cover the cost for courier returns. Please contact us at sales@thefragrancecounter.co.uk if your wish to return a damaged item. Photographic evidence will be required to support a claim. Refunds will be issued on the receipt of the returned goods.
Orders that contain a free gift with purchase
If you need to return an order to us that came with a free item we will only be able to issue a full refund if the complete order is sent back to us, including the free gift. We will take off a portion of the order total to account for any missing gifts.
Return Address
The Fragrance Counter Returns
172 Chorley Road
Adlington
Chorley
Lancashire
PR6 9LQ
UK
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